Legal

Terms of Service

The agreement between Refera and your practice - the exact document you sign at the end of the setup wizard. It is short, it is honest about what is still in legal review, and your acceptance of it is something you can prove.

REFERA - PRACTICE ACCOUNT TERMS
Version: refera-terms-draft-2026-07-08.v2

*** PLACEHOLDER - DRAFT PENDING LEGAL REVIEW ***
This document is a working draft prepared to stand up the signup mechanism.
It has not yet been reviewed by a lawyer. It will be replaced by a reviewed
version before any practice goes live, and you will be asked to accept that
version explicitly. This draft never governs live patient-data processing.

1. WHO THESE TERMS ARE BETWEEN
These terms are between the practice named in the signup pack (the Practice)
and the operator of the Refera service (Refera). The person accepting must be
authorised to accept for the Practice, and confirms this at acceptance.

2. WHAT REFERA IS - AND IS NOT
Refera is administrative process-state software for inbound referral
management. Refera performs no clinical triage. It never ranks, sorts,
filters or flags referrals by urgency or clinical need; referrals are
presented in arrival order only. Any urgency wording shown is the referrer's
own words, quoted verbatim and attributed. Refera is not a medical device
function and clinical decisions remain entirely with the Practice.

3. YOUR ACCOUNT STARTS IN STAGING
On acceptance the Practice receives a staging account. Staging accepts
synthetic and clearly tagged test documents only; the service refuses real
patient data in staging by an enforced technical gate. Moving to live
operation happens only after every go-live gate is cleared with the Practice
(data processing agreement, privacy collection notice, insurance, staff
training, a passed synthetic test week and intended-purpose sign-off) and the
account is explicitly activated by Refera. No self-serve step activates live
operation.

4. ACCEPTABLE USE
The Practice agrees to use Refera lawfully and only for administrative
referral management, and specifically not to: (a) use Refera for clinical
decision-making or clinical triage; (b) load data the Practice does not have
the authority to hold or share; (c) probe, bypass or interfere with Refera's
security or audit controls; (d) share sign-in links or otherwise give account
access to people outside the Practice's authorised staff; or (e) resell or
white-label Refera without a written agreement.

5. FEES
Nothing is charged during setup or staging. Paid plans begin only at go-live,
at the published ex-GST price selected in the signup pack, and the Practice
may change or cancel the plan at any time before go-live.

6. DATA AND EXPORT
During staging the Practice must submit only synthetic or test material.
Refera stores the signup pack (practice details, contacts, system answers,
channel and plan choices) to provision and support the account. Every
acceptance and every administrative action on a referral record is written to
a sealed, tamper-evident event log. The Practice can export everything it has
stored in Refera, free and machine-readable, at any time. On request before
go-live Refera deletes the practice record, keeping only the minimum evidence
of the acceptance itself.

7. ACCEPTANCE
Acceptance is by click-wrap: the authorised person types their full name,
ticks the authority confirmation and submits. Refera seals the typed name,
the signer's email address, the UTC timestamp, the SHA-256 hash of this exact
document and the signup pack reference into the tamper-evident chain. That
sealed record is the durable evidence of this agreement.

8. TERMINATION AND CHANGES
Either party may end a staging account at any time by notice. On closure
Refera provides a complete export of the Practice's data in open,
machine-readable formats before deletion. These terms will be replaced by a
lawyer-reviewed version before go-live; continuing past that point requires
explicit re-acceptance of the new version.

9. LIABILITY (PLACEHOLDER)
To the maximum extent permitted by law, and pending legal drafting, Refera's
liability in respect of a staging account is limited to resupplying the
service. Nothing in these terms excludes rights that cannot be excluded under
the Australian Consumer Law.

10. GOVERNING LAW
These terms are governed by the laws of the Australian Capital Territory,
Australia.

Administrative process-state only - Refera performs no clinical triage.